The switch to home office came overnight for many companies and their employees in March 2020 – . The force change has le to traditional Austrian SMEs in particular discovering home office as an attractive option for the first time.
The 3 biggest advantages of telephoning in the digital workplace
Making phone calls while working from home promotes and strengthens social relationships – and also has many other positive effects on collaboration and communication in a digitalize work setting:
But despite all the advantages , social relationships and the singapore phone number library connection to customers can suffer when working remotely for a long period of time – the “human factor” is often neglecte when communication is (almost) exclusively in writing.
Even in our digitalize (working) world, personal conversation is unbeatable and an important lubricant in the social team structure. Where personal meetings are not possible, the telephone – is the best way to bridge the social distance.
1. Social contacts – reduce social distance when making phone calls
Sure, writing emails and typing messages in peace has its appeal. But as convenient as digital communication is, only on the telephone can we quickly tell whether we have been understood correctly by listening to the voice, pauses and immediate feedback from our conversation partner .
A matter can be discussed more effectively and a problem solve more easily over the phone than with written explanations. Even when it comes to empathy and friendliness, a telephone conversation is the better option – after all, a smile can be heard too!
2. Optimal organisation – clarify questions quickly and directly by telephone
What did you mean…? Misunderstandings happen much more quickly in written communication than in a face-to-face conversation. And especially when it comes to complex questions or time-critical matters , the majority ofather than engage in lengthy email ping-pong. A short phone call can shorten the path to greater customer satisfaction enormously.
3. Customer-friendly – give the company “a voice”
In the digital age, the telephone provides an important connection between companies and customers . Many people are skeptical when they cannot find a telephone number on a company’s website or cannot speak directly to “flesh and blood” employees. The telephone serves as a contact, service and feedback channel and brings humanity and emotions into the digitalize world of work.
The basic rule of telephone calls: Companies must be reachable!
So far, so understandable. But remember: The best telephony benefits are of little use if – that’s right! – the company is difficult to reach and no one answers the damaged relationships manager-employee call! Flexible working should never lead to calls going unanswerbecause employees working from home don’t get a call or can’t connect.
In order for the positive effects of telephoning to be realized a company must be reliably reachable even when employees are not in the office . A can help to stay connecte internally and externally in the digital workplace.
Flexible telephony: How VoIP telephony ensures accessibility at the digital workplace
For callers, it should make no difference whether the customer service team is working at the office or from home. A ensures excellent accessibility even in the digitalize working world – calls can be made completely independently of the place of work or the end devices use :
- Familiar telephone number: With a cloud telephony solution, employees can still be reache at their usual office landline number, including extensions, even when working from home.
- Make calls from any device: You can make calls using an application on your PC, laptop or tablet, or using an app on your smartphone. This can also be a private cell phone or a home PC – you don’t need to buy expensive hardware (a good USB or Bluetooth headset is recommende!).
- Communication processes remain intact : Even in the digital workplace, the team remains integrate into the usual and ring calls, which can be adjuste at any time in the admin portal.
- Users can also adapt flexibly Companies can also australia dataexpand or reduce the number of channels require in self-service at any time – depending on their needs base on the current circumstances.
- View presence status: A modern IP telephony solution shows at a glance which colleagues are currently available and who is on the phone or does not want to be disturbe. This helps to maintain a good connection with the rest of the team, even if you are not sitting next to each other in the office.
Conclusion: Telephony in the home office is worth it – if it is flexible and portable!
Where the digitalized world of work creates physical distance, telephony serves as a bridge builder! Whether it is about exchanging ideas with colleagues or looking after customers: a telephone conversation creates emotional closeness and simplifies communication. People want to talk! But for that to work, someone has to answer the other end of the line.