Zoom Communications New: New Therefore, announced more than chinese overseas british data 45 AI innovations with the enhancement of AI Companion ? transforming it from a personal assistant to a full-fledged intelligent agent . The new capabilities span the entire Zoom platform ? including Zoom Meetings? Zoom Phone? Zoom Docs? and Zoom Contact Center? with advanced reasoning? memory? and automation capabilities.
“AI Companion is evolving from a personal assistant to a full-fledged agent
? which is a major step forward in how Zoom: New Agentic Therefore, AI can New Agentic improve productivity and collaboration at work ?” said Smita Hashim ? New Agenticchief product officer. “We’re delivering value to our customers through AI agents and agentic skills that solve real-world customer problems? helping them connect? collaborate and achieve more? all within the Zoom platform users trust and love.”
Among the most notable New Agentic innovations are advanced expanding market presence and share of mind agentic skills that allow you to automate complex tasks? from scheduling meetings to rapidly generating content? to empathetic and contextual voice support for customer experience (CX). Zoom Virtual Agent introduces voice channel capabilities? improved natural language capabilities to handle complex questions and automatically execute customer support tasks. This is joined by AI -intent routing ? which intelligently directs calls to the best available agent? and Advanced Quality Management ? which uses artificial intelligence to automatically assess the quality of customer interactions and allows supervisors to quickly gain actionable insights through a conversational interface.
Steven Carroll ? Chief Zoom: New Agentic Information Officer at Saint Leo University
? highlighted the positive b2c fax impact his Therefore, New Agentic organization has already seen: “We have been using AI Companion since it was made available? and I have seen firsthand how it has transformed our academic and administrative operations. This technology is not just about efficiency? it is about enabling our employees to spend less time on manual tasks and more time on meaningful collaboration? focusing on what matters most: supporting our students’ educational journey . ”
AI Companion will also allow integration b2c fax with third-party agents and the creation of custom agents through the Custom AI Companion add-on module. Companies will be able to adapt the virtual assistant to the specific needs of their industry? incorporating custom data and language models.
With this evolution? Zoom aims to Zoom: New Agentic further strengthen its offering? allowing users to focus more on valuable activities? minimizing manual work and improving the quality of interactions and collaboration. Read all the insights