Periodically check your lists for RPO subscribed contacts . Even if you rely on a reliable provider and the lists you purchase include contacts who have given their consent, it is important to perform regular checks, especially if you use them for a long time. Why is wild telemarketing so as to have a consent register. If you work with outdated lists or lists purchased at a low cost, it is very likely that they contain numbers of people subscribed to the Registry, increasing the risk of violations.
Contact Center and CLI Spoofing: The Damage of an Unfair Practice.
CLI Spoofing (Caller Line Identification Spoofing) is a stockholder data technique in which the phone number. Displayed during a call is spoofed, making it appear as if the call is. Coming from a different number than the real one. Often used fraudulently, it allows scammers to simulate the numbers . Of trustworthy companies or organizations to deceive recipients.
In 2018, to make calls from call centers recognizable, the special prefix 0844 was created to identify call centers. Of large companies for commercial purposes and the prefix joseph vietri chief executive officer 0843 for statistical survey calls. The regulation has not had much success. In Italy we are still waiting for a way to stem the problem of CLI spoofing. Unlike other European countries such as France and Germany that are actively working to identify unfair practices.
Crm4, your ally for compliant sales calls
In such a complex context, how can a call center manager move? The first essential step is to equip yourself with advanced call center software that allows you to manage calls in full compliance with current regulations. Solutions like CRM4 offer useful features, including:
Predictive Message , the automation that allows you to play a personalized audio message in which your commercial proposal is played directly to the rejected bulk data contacts, thus avoiding the problem of silent calls and ensuring transparent communication;
Auto Responder provides an automatic message to users who call back to your call center number, making you a recognizable company;
Automatic Unlocking Automations allow you to customize the time. Why is wild telemarketing frame of recalls based on the results.
In the call center industry, efficiency and compliance are key. Crm4 offers the ideal solutions to manage calls easily and compliantly, while improving your performance.
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