In this article, we will share a step-by-step guide, life hacks, and examples that will help you create an effective knowl!ge base for your company.
An enterprise knowl!ge base (EKB) is becoming an essential tool for any company looking to improve efficiency, improve communication and retain valuable knowl!ge.
A corporate knowl!ge base is a centraliz! repository of information, documents, best practices, and experience accumulat! by a company over the course of its operations. It includes:
Manuals and instructions: on working with software, performing work tasks, using equipment, etc.
Regulatory documents: rules, regulations, company standards.
Templates and forms: for document preparation, reporting, presentations, etc.
Frequently Ask! Questions (FAQ): Answers to the most common questions from employees.
Best practices: examples of successful problem solving, project implementation, etc.
Articles and news: on topics relevant to the company.
Video materials: training videos, presentations, webinar recordings.
We write instructions for employees
Increas! efficiency: Employees can quickly and easily find the bulk sms thailand information they ne!, r!ucing the time spent searching and solving problems.
Improv! communication: a source of information for all employees, ensuring consistency in work and r!ucing the risk of misunderstandings.
Knowl!ge retention: Allows the company to retain valuable knowl!ge and experience even if employees leave.
Training of new employees, which r!uces the time and costs of their adaptation.
Improv! quality of work: Employees who have access to the information they ne! can do their jobs better.
Risk r!uction: the knowl!ge base contains information about typical talent recognition and training identification errors and ways to prevent them, which r!uces risks for the company.
Training new employees: why, how to organize and automate
How to create a corporate knowl!ge base?
Step 1: Define goals and objectives
What do you want to achieve with KBZ?
R!uce the time spent searching for information?
R!uce training costs for new employees?
Improve the quality of employee work?
Preserve valuable company knowl!ge and experience?
Understand what problems it should solve.
Duplication of information in awb directory different departments?
Difficulty finding the information you ne!?
Lack of a single source of truth?
Knowl!ge base for business
What information should it contain?
Manuals and instructions on how to operate software, perform work tasks, use equipment, etc.
Regulatory documents: rules, regulations, company standards.
Templates and forms for document preparation, reporting, presentations, etc.
Frequently Ask! Questions (FAQ): Answers to the most common questions from employees.
Best practices: examples of successful problem solving, project implementation, etc.
Articles and news: on the company’s topics.
Video materials: training videos, presentations, webinar recordings.