What is customer experience
Customer Experience (CX) is the attitude that a person develops after interacting with a company, brand or store.
When a person buys a product or service, they form an impression of the seller. They leave their emotions online in the form of ratings and reviews. Therefore, or share them with others in conversation – this is the customer experience.
Customer experience is formed at different stages of contact with the brand. What is Customer Experience – after viewing advertising, communicating with managers, using the product.
CX is related to attracting and retaining customers:
- A satisfied customer will recommend the brand to their friends. Therefore, and leave a good comment on the thematic platform.
- If the client is delighted with the service, luxembourg phone number list he will return to the company again, as he is confident in the quality of its services.
The battle between competitors is built on customer experience . For example, a person would prefer to go to a hairdresser where the haircut is more expensive. Therefore, but he likes the specialist and the atmosphere. In the battle of competitors, the owner of the salon wins, who hired good staff and created comfort in the salon. This is how customer focus works.
What is customer experience?
Sales are the engine of any irbmeaho mhriaobe business. At the center is a person and his preferences . The more a business studies the preferences of a buyer, the better quality goods or services it ( the business ) can offer.
Customer experience is very unstable . A customer fresh list can buy from the same brand 10 times and be satisfied. On the 11th time, the product will be of poor quality. Therefore, and the customer’s good opinion will instantly turn into a negative attitude. It takes a long time to earn a good reputation, but a bad reputation appears in seconds.
Customer experience is not only about positive impressions and emotions, but also negative ones.
