What are Data from the National Federation of Motor Vehicle Distribution (Fenabrave) show that the market recorded the sale of 8,208,200 vehicles up to November 2023 , a growth of 5.05% compared to the accumulated total up to the same period last year.
In this scenario, it is crucial to understand consumer rights when purchasing used cars, an aspect that is often underestimated but extremely important. From transactions out at dealerships to those between individuals, consumers have a series of guarantees and protections provided for by the Consumer Protection Code.
Types of Sale: Legal Entity x Individual
When considering purchasing a car, it is essential to understand the nuances between transactions carried out by legal venezuela phone number list entities (dealerships and other used car stores) and individuals (private sales). Each modality has specific characteristics that directly impact consumer rights.
I bought a used car from a dealership, what are my rights?
The Consumer Protection Code (CDC), Law No. 8,078/1990 , is essential when purchasing cars from dealerships, garages and other why businesses need to research customer experience Legal Entities (PJ), as it establishes rights and guarantees for consumers.
Legal Guarantee (Art. 26)
Cars are durable goods under the Consumer Protection Code. This means that the buyer has up to 90 days to complain europe email about apparent defects or faults in any part of the car.
Apparent Defect: If the defect or fault in the product is apparent, the term starts to count from the moment of purchase.
Hidden Defect: For hidden defects that could not be at the time of purchase, the deadline for complaints is 90 days, counting from the moment the defect becomes evident.
Clear and adequate information (Art. 31)
The seller is to provide clear and adequate information about the condition of the car, including features, quality, bodywork. Condition of parts, possible accidents, fines, licensing, documentation, among others.
Joint and several liability (Art. 18)
If a consumer purchases a car from a dealership and the vehicle has defects, faults or quality-issues. The joint and several liability for in the CDC may be.
Both the dealership that made the sale and the vehicle manufacturer may be held liable for damages to the consumer.