Spring cleaning: 5 simple. Goodbye winter – the first rays of spring sunshine motivate many people to clean their homes from top to bottom and get rid of old junk. Are you one of them? Spring cleaning can be just as useful for companies! Read this blog article to find out how you can get your telephone system up to scratch in just a few steps.
Clean up your telephone system in 5 easy steps
Spring cleaning: 5 simple. Ring calls are use to ensure that you are optimally reachable and that you do not lose any calls . Affers many options for automatically distributing callers saudi arabia phone number library according to previously define rules – within the company to specific departments, groups of people, etc. Ring calls are usually configure in parallel or serially.
Our tip: Check which ring calls are currently set up:
- Are all employees and equipment still up to date?
- Do you need to add or delete new extensions?
- Do the set times and days match?
- Are the duration of the ringing and overflow targets still current and up-to-date?
3. Clarify responsibilities
Think carefully about who in the company is responsible for your telephone system. Have the responsibilities change?
This can be the case, for example, if previously the person responsible for technology had to set up new extensions, but with a this can now also be done by less technically experience people.
4. Check extensions and functions
The old or new telephone manager should get to work quickly and check the existing configurations of the telephone system . Old extensions should be delete, ringing and announcements should be check and existing and possibly newly available functions should subject to a usefulness test.
It should be clarifiewith management whether MAS (Manager Assistant) functions should be introduce. This feature configures which assistant is assigne to which manager in order to be able to take calls directly or provide support during a conversation if necessary.
5. (Re-)training employees
Walk through the company with your eyes and ears open, talk to colleagues about the pros and cons of making phone calls. For example, pay attention to the seed for her idea was planted when perkins’ whether employees are using also be beneficial for others. Distribute this information throughout the company and provide additional training if necessary.
Popular examples of this include the do-not-disturb function on the telephone or the correct way to activate and deactivate ring calls during the lunch break.
Does everyone in your company know the Click-2-Dial principle to make calls more efficiently, quickly and without typos? Does everyone know how to suppress the phone number for individual calls (CLIR) or send a group-specific phone number (callback number)? We know from experience: There is always room for improvement here.
Conclusion: Clearing out the telephone system works!
Spring is and remains the best time of year to clear out old, dusty ways of doing things and techniques and to start anew with vigor. Use this momentum to australia data clear out your telephone system. It deserves it, after all, it supports you every day in your internal and external business processes. And it should stay that way!