Having a website and not having a WhatsApp from your ecommerce button active is basically like having a physical store in an inhospitable place: only a few customers will know how to reach you. Although at first glance it may seem like something complex, the truth is that activating the option to receive orders via WhatsApp in your e-commerce is something very easy and useful. You don’t need to be a tech professional to achieve it.
The idea of having WhatsApp Business is telemarketing data that our number is reachable by all customers. This means giving it visibility on all the channels we use: social networks, printed products and of course in our ecommerce. Your customers should be just a click away from your WhatsApp!
If you don’t know how to receive orders via WhatsApp from your website, don’t worry. We have prepared this article to show you how to do it effectively.
Enable WhatsApp button in Shopify
If you created your online store with Shopify, you must install a chat widget to your page as follows:
- Once you log into your Shopify store, click where it says “Apps”
- It will take you to a mini search engine within the same platform. You must type “WhatsApp Chat Widget” and search for it in the app store.
- There are many similar applications, but we recommend the one developed by SeedGrow.
- Proceed to install it and then click “Add application”.
- Once this is done, you need to configure the button by clicking on the “Create New Account” option.
- Enter your name, the WhatsApp phone number you want to link with the country code, and a title to identify your button. It can be “Let’s chat here; “Sales support”; “Lost orders”, etc.
- Finally you will have the option to write a predefined message.
Receiving orders via WhatsApp from WordPress
There are different plugins to achieve this goal, but regardless of which one you choose, we recommend following these steps:
- In the WordPress admin, text and sms templates for educators and educational services go to the left sidebar and press the “Plugins” option and click “Add new one”.
- In the search box, type the name of a plugin. It may be one of the most famous ones: Join.chat, developed by Creame.
- Press “Install Now” and set it up with your WhatsApp from your ecommerce, write a predefined message and add a call to action to the button, which the customer will see when they hover over the button.
- Save changes and you’re done.
6 plugin options to receive orders via WhatsApp from Shopify and WordPress
There are many plugins on the Internet that can be used to install the WhatsApp floating button on your website, some are completely free and others have paid subscriptions with more advanced options.
It is best to do your research before installing any plugins, which are additional programs that help expand the functions of some websites and desktop programs.
Buttonizer
Dynamic and intuitive, Buttonizer ‘s WhatsApp button stands out for its smart and customizable look.
It provides statistical analysis to see how many clicks are made to your WhatsApp account, allows you to create multiple floating buttons, change the color, add custom messages and upload images instead of the WhatsApp icon.
Of course, you get these and other more advanced features with the premium versions. The cheapest plan is priced at $10 per month, there is another one at $18, and the most expensive ones are divided into packages of $29, $49, and $119 per month.
3 WhatsApp plugins for your Shopify store
WhatsApp Chat + Messenger Chat
The free version offers integration with WhatsApp and Facebook Messenger. It is easy to install and has a click count on the call to action and a button to start the conversation.
It has a good rating within the community and its paid version, which even includes options to recover abandoned shopping carts, is only 10 dollars a month. To send messages via WhatsApp, a fee of 0.02 dollars per message must be paid.
WhatsApp Chat & Abandoned Cart
Offering a 14-day free trial, this plugin not only focuses on providing a customizable floating WhatsApp button, but also emphasizes automated abandoned cart recovery.
It offers support, notification alerts, reports, and other valuable features for any ecommerce. Once the two weeks of the free plan are up, you can choose the paid version for $10 per month.
Chaty: WhatsApp & Chat buttons
With a 5/5 rating on the app store, Chaty is a great option to integrate a WhatsApp button and over 20 channels (Telegram, TikTok, Facebook, etc.) on your website. It is characterized by being easy to install and allowing widget customization and interaction tracking bulk data through Google Analytics.
WhatsApp from your ecommerce, by using this tool you can also include a “Call Now” button to diversify your contact methods with your audience. Their free plan has a capacity for 500 visitors per month, customization of channels, location and more. Meanwhile, their annual plan is $150 and includes up to 10,000 visitors per month.