AI agents are the natural evolution nurse database of business process automation? thanks to their ability to operate autonomously? similar to that of human workers. This trend is transforming the management of daily operations in companies? increasing efficiency and reducing operating costs through intelligent automation. The most innovative startups are focusing on this area? creating agents that automate entire workflows? such as customer service? recruiting and sales? without requiring specific technical skills.
AI Agents? a resource for the insurance industry
One of the business sectors that will benefit the most from the implementation of these systems is the insurance sector. In the insurance sector? in addition to the actual insurance companies ? we essentially distinguish three types of companies : single-mandate companies? which exclusively sell policies and products that organizations a significantly faster of a single brand? multi-mandate companies and brokers. Especially for the second category? the advantages of applying AI agents are evident. In fact? these companies? and in particular their sales networks? offer customers complex contracts and need to have up-to-date information available both on document-based contracts and on sales processes and strategies. In particular? the latter are almost always contained and stored in the informal knowledge held by employees and agents themselves.
It is clear that if this precious knowledge is not “captured” and formalized? it risks being lost from the company knowledge base? even if only for physiological reasons of turnover. AI agents like Sybil ? proposed by SylloTips? through the human in the loop approach that allows the timely verification of the information “fed” to the AI? constitutes the link between the support offices and the sales network itself? formalizing complex knowledge and making it always available to the network of agents.
Leonardo Assicurazioni and the LeoScienza project
Leonardo Assicurazioni ‘s LeoScienza project was born with the aim of transforming and enhancing the company’s wealth of skills? making it easily accessible to all employees. The company? active in insurance consultancy b2b reviews and brokerage? has over 400 professionals and has recognized the importance of overcoming information barriers between different offices and functions? to create a more integrated and collaborative work environment. The heart of the project is the implementation of Sybil? a multilingual AI agent based on artificial intelligence developed by the innovative startup SylloTips. Sybil was designed to answer employees’ questions using natural language? facilitating access to a wide range of company information. The system is fed with ts.