Customer service can make or break any business, especially in today’s competitive business environment.
If the support system is not good enough, customers will quickly take their business elsewhere. Therefore, it is worth investing inReal-time chat applicationImprove communication between the company and its customers.
Why do you need live chat on Shopify?
Investing in live chat for your website costs money, so businesses need to know what they should expect in return. After all, many companies have survived for long periods of time without a free chat app.
However, this is all changing rapidly as the world becomes more digital than ever before. The massive growth in online business means you need to invest in the right Shopify chat plugin or risk being left behind.
So, here are some of the advantages for any business to have a free website chat tool:
1. Customer Support
The main reason for designing a live whatsapp blasting chat application is to improve customer support. All other features are added later, but this is still a must-have tool for any live chat system. Most live chat systems are designed to improve the communication channel between the support team and the customers.
These apps use sneak peek messaging, chat archives andCanned responsesFurther build the customer experience for individuals seeking help from your support team.
Live chat applications rely on these features to fulfill their essential role as the backbone of customer support.Importance of Live Chat ApplicationIt will only increase as business becomes more digital.
2. Drive sales
Driving sales and generating profits are the reasons business people get up every day. Any tool that gives them an edge over their competitors is extremely welcome. Live chat applications have gradually evolved to the point where they can add more value to businesses in other ways besides customer support.
For businesses that have already made headway
by leveraging online sales platforms, live chat should the prospect call place an order will significantly improve sales figures. Some products can sell quickly over the internet and live chat, which means companies can now use every customer interaction as a sales opportunity.
Although using chat apps for sales is still relatively new, many forward-thinking entrepreneurs have already achieved impressive sales. New strategies for boosting sales are introduced every day, and live chat apps are a big part of this innovation.
3. As a marketing strategy
When used as a marketing tool, live chat apps have many advantages over traditional marketing strategies. Due to their uniquely designed, user-friendly interface, they offer customers the opportunity to make a striking visual impact.
By ensuring that customers are greeted by a pleasing software design, the likelihood of actual marketing can be greatly increased.
Often, a pop-up widget is the first thing that a customer sees when they open a web page, as it is colorful and animated in many cases. Now, businesses can take advantage of that precious time while customers are busy introducing some product or service they wish to be promoted.
The support team is kept up to date on any specials and can freely mention them to customers while handling their queries and complaints. With proper sales training, many positive results can be generated through a live chat marketing strategy.
10 Best Live Chat Apps for Shopify Users
There are so many Shopify chat plugins that Shopify users can choose from, which makes the selection process difficult.
The best Shopify live chat app for any organization quick signs is one that’s tailor-made for that type of business. That being said, the following Shopify chat plugins for your website are worth considering:
1. Chat Room
Providing impeccable customer support is non-negotiable. One effective way to achieve this is by integrating a live chat app in your Shopify store. Among the many options available,ChatwellBecome the leading choice for increased customer engagement and satisfaction.
Chatway offers many benefits that can help you take your Shopify store’s customer support to the next level, including:
- Real-time Interaction: Interact with your customers in real time to resolve their queries and concerns instantly. Chatway’s intuitive interface ensures fast communication, increasing customer satisfaction and loyalty.
- Personalized Conversations: Tailor your responses based on individual customers’ purchase history, browsing behavior, and preferences. This personalized touch builds strong rapport and increases opportunities for upsell or cross-sell.
There’s a reason why over 150,000 users
It frequently appears in lists of the most versatile and user-friendly live chat apps on the market. That’s because the app’s developers have gone to great lengths to provide a chat plugin that’s suitable for rapidly growing businesses that want to offer multi-channel chat customer support but also have an eye on making sales in the process.
For Chaty, it’s not just about providing customers with the support and feedback they need; it’s about building strong relationships by improving the overall reputation of a business. Frictionless communication is something both team members and customers value. It builds trust, and chat is the best way to achieve that.
Businesses looking for a chatbot that can adapt and customize their brand colors and design will appreciate how easy it is to change the look and feel of the Chaty app. This all-in-one chat plugin for Shopify also allows users to select customers based on the time they spend on the site and other factors.
Chaty offers free chat for up to 50 visitors per month, along with the following exciting features:
3. Intercom
This Shopify chat plugin has a number of tools that Shopify users can use. Intercom is often described as a customer communications platform, but it can do so much more due to its versatility. It allows users to create personalized customer messages, improving the overall user experience.
Most users like the live chat inbox feature which allows customers to directly contact the support team whenever they need to. Other notable features are: