AI agents are the natural evolution of amazon data business process automation? thanks to their ability to operate autonomously? similar to that of human workers. This trend is transforming the management of daily operations in companies? increasing efficiency and reducing operating costs through intelligent automation. The most innovative startups are focusing on this area? creating agents that automate entire workflows? such as customer service? recruiting and sales? without requiring specific technical skills.
According to Capgemini ?
82% of companies plan to introduce data analysis methods answers to questions conversational agents in the next three years to automate code generation? reporting? and marketing content. Gartner estimates that by 2028? 15% of day-to-day operational decisions will be made autonomously by AI agents? with tangible impacts especially in the areas of finance? customer service? human resources? and IT services. Andreessen Horowitz predicts that 2025 will be the year of the AI “co-pilot?” with 15% of activities in the United States significantly accelerated by large language models (LLMs). It also predicts the spread of multimodal models (text? audio? video? images) that will almost completely replace text-only models? and the emergence of smaller? specialized models (Small Language Models? or SLMs)? considered more efficient and less expensive.
Leonardo Assicurazioni and the LeoScienza project
Leonardo Assicurazioni ‘s LeoScienza project was born with the aim of transforming and enhancing the company’s wealth of skills? making it easily accessible to all employees. The company? active in insurance b2b reviews consultancy and brokerage? has over 400 professionals and has recognized the importance of overcoming information barriers between different offices and functions? to create a more integrated and collaborative work environment. The heart of the project is the implementation of Sybil? a multilingual AI agent based on artificial intelligence developed by the innovative startup SylloTips. Sybil was designed to answer employees’ questions using natural language? facilitating access to a wide range of company information. The system is fed with the company’s internal documentation and constantly verified and validated by the human in the loop approach.