With service numbers, you can make the most of your customer service potential! They offer companies a simple and effective way to get in touch with new and existing customers. Service numbers are suitable for large corporations as well as for SMEs and individual companies that value customer friendliness. Customer contact can be made particularly efficient, flexible and cost-effective using a service number. Read this blog post to find out why this is a win-win situation for customers AND companies.
You know the following situation: You’re excited to try out a new product. However, you have questions or even difficulties when using it. You’ll probably google it – but that can be time-consuming and usually doesn’t provide a personalized solution. So you’d rather ask someone who knows about the product and can help you personally with each step.
Ideally, you will find a central hotline number on the company’s website, on the invoice or in the product description . After a phone call with a competent customer service representative, the problems are quickly resolved and you can concentrate on your product with satisfaction.
Do you want this for your customers too? Then offer them the best possible telephone support!
In this blog article you will learn:
Personal advice: Telephone is the first choice
Not only practice, but alsthat personal advice over the phone is still the first choice for customers – despite the many new contact channels and slovenia phone number library self-service offers that have been added in recent years. Customers prefer to pick up the phone, especially when it comes to emotional problems and complex questions – because they know that many things can be clarified more quickly and better in a conversation.
Service numbers also play a major role in online retail . According toa 45% of consumers surveyed have canceled an online purchase because of a question. A clearly visible
What are service numbers?
A service number is a number set up specifically for a company that customers or other people outside the company can call. Calls to service numbers are forwarded to one or more destination numbers . Existing landline and mobile phone connections from all providers can be used as destination numbers.
Service numbers are used for example for
- information,
- Advice,
- orders,
- emergencies or disruptions,
- Donations or
- telephone competitions.
By choosing the type of service number, companies decide who should bear the cost of a call: the company, the customer or both. In addition to local, national and international numbers , there are also shared cost services (0810 or 0820) where the costs are shared between the provider and the customer, andare free for the caller .
Service numbers strengthen customer trust and help companies to be perceived as reputable from the outside. They are therefore a popular tool for customer retention and acquisition, have a positive effect on customer satisfaction and ultimately on the company’s success. Remember: people who call you are already interested in what you have to offer – use that!
You can also find lots of useful information, tips and tricks on the subject of service numbers in ou .
How to improve your relationship with your customers with service numbers
No matter what industry, it has never been so easy for consumers to switch providers! Poor customer service is one of the most frequently cited reasons for turning your back on a company for good.
It is therefore even more important for companies to retain existing customers! A service number that is easy to remember and, ideally, free of charge for callers, makes an important contribution to customer service success:
- You give your customers the opportunity to contact you directly .
- You are quickly and easily accessible to your customers .
- Customers get the feeling that they are valued and in good hands .
- If you have any questions or problems, we can help you without much effort.
- Customers receive targeted feedback on individual concerns.
- Your company benefits from a uniform telephone number for external communications.
- Consumers can provide helpful feedback and new ideas that you can benefit from.
- Provided you have excellent telephone customer support, the satisfaction of your customers and partners will increase – and those who like your company will be happy to buy again and recommend you to others.
With a service hotline, your company appears professional, trustworthy and, above all, accessible to the outside world. It goes without saying that the people “behind the number” must also be appropriately trained and competent . Your service employees are your company’s calling card!
Which companies successfully use service numbers
From the small electronics retailer around the corner to the global corporation: companies and customers benefit equally from the offer of a service these are uncertain times for many government number and the customer orientation that comes with it!
Patrick Schönberger fromexplains in the case study video how he strengthened the positive relationship with his web shop customers with a 0800 number and thus increased his sale
What advantages a 0800 number has for your company
With a 0800 number, your customers can always reach your company free of charge . The company covers the cost of the call with a service hotline and thus australia data signals the greatest appreciation to its customers. Providers with an easy-to-remember and free telephone number are perceived as particularly customer-oriented and friendly .
It is therefore not surprising that 0800 numbers receive up to a quarter more calls than conventional telephone numbers – and this in turn has a positive effect on your business.
Also shows that free hotlines are the first choice for customer service for the majority of Austrians surveyed – 70% explicitly want a free 0800 hotline. Your customers will thank you by picking up the phone more often and choosing you!
As a specialist in telephone customer service, yuutel has been offering service numbers for more than 140 countries for more than 20 years . 0800 numbers for Austria and the DA-CH region can be conveniently ordered in less than two minutes in the yuutel online shop and activated within a few working days.
Would you like to know more about service numbers?
In our free white paper you can learn more about the topic of service numbers – including exciting case studies and practical tips: