7 Tips for Hybrid Working with Cloud Telephone Systems

In the  study , around 37 percent of the companies surveye state that switching to home offices with the “outdated” telephone system was not possible or only possible with difficulty. In order to be able to make efficient phone calls at remote workplaces within one’s own four walls , a modern cloud telephony solution was purchased. A change that offers companies significantly more design options –  both for internal and external telecommunications.

you can make your company future-proof and crisis-resistant and continue to make calls to customers, partners and colleagues as before, even when working from home. You can get your telephone system on every device , no matter where the user is locate

In this article, we will show you 7 ways in which a cloud telephony solution can support your company with home office work.

 Make incoming and outgoing calls using your office number anywhere – even on your (private) smartphone and laptop

With thmobile app , smartphones can be fully integrate into the company’s telephone system, regardless of the mobile network operator use!

Employees can therefore also be reache on their (private) smartphones using their usual office number (direct dial) and can make outgoing calls using their office number . Alternatively, a general head number

The service qatar phone number library hotline or general company landline number) can be selecte for the number display. Employees can therefore make phone calls in their home office as if they were in the office.

Using a soft client installation you can also make calls within the system using a (private) PC/laptop and headset . You don’t need any new hardware! The settings are made 100% online.

2. Participate in usual communication processes outside the office

Important  such as call forwarding or logging in and out of ring calls , can be conveniently and easily controlle via the app or the soft client of the virtual telephone system.

This means that home office and field staff can also easily participate in familiar communication processes , such as telephone customer service, making appointments or sale

 Presence status: See the availability of colleagues even at home

Using the computer soft client or the smartphone app, everyone can see at a glance which colleagues are currently available and who is, for example, in a conversation, absent or does not want to be disturbe. Phone calls can be starte taken over or forwarde with a click or the push of a button. This means that collaboration works perfectly even “remotely”!

5. Screen sharing and co-browsing as digital explanatory aids

You know that personal advice is the be-all and end-all of customer service . Screen sharing and co-browsing complement the telephone conversation and help you respond even better to the needs of your customers.

While screen sharing allows the consultant to show his or her own screen to the customer, co-browsing allows the service employee and the customer to access the web together . The consultant can then navigate the customer through the website and advise them over the phone after the customer has given permission.

6. Together in the virtual multimedia conference

 Using the types of small business loans to choose from cloud telephony solution, team members can network in multimedia conferences regardless of location and exchange information on the latest results!

It is therefore particularly important that a cloud telephony solution offers both voice and video conferences and provides chat functions and presence information.

7. Rapid scalability in any situation

How do you deal with fluctuating order levels or strong growth in your company?   you can react flexibly and cost-effectively when there is a need for rapid expansion of employees, home offices and locations. One example is increasing call center capacity.

• With anyou can also optimally manage peak times.
• New subscriber accounts (extensions) can be australia data  easily created. In contrast to ISDN telephony, additional channels for telecommunications in the public telephone network can also be easily expanded.
• a. With yuutel you can make free calls within your company within Germany and to locations abroad!
• Cost control: You only pay for the subscriber accounts (extensions) that you are currently using and can therefore always adjust your costs exactly to your needs.