Since Corona, many companies have had to adapt to
. In addition to remote access to the work PC, this also affects telephony.
Many existing telephony systems in companies are not prepared for this or are simply too old for the required functionality. If you want to make your telephone system suitable for home offices, you will find an overview of the requirements for hybrid working and remote working in this blog post.
Location-independent accessibility
How to make your corporate. The following applies to home offices: The physical place of work must not represent a limitation for the telephony solution!
Regardless of whether you are working from the office, at home or on a business trip – you must always be reachable using your usual office landline portugal phone number library number . Calls that are made using a mobile phone app or soft client on the PC, for example, must be displayed to the caller with the office number. This is the only way to ensure a uniform appearance to the outside world.
Parallel ringing on mobile phone or mobile app
A modern telephony system offers the following optional feature: callers are rung on multiple devices (“parallel ringing”) . As a user, it must be possible to easily determine via an app or soft client which devices should ring and which should not.
A simple call forwarding, as was often done in the past, is no longer up to date. It should no longer be used for parallel ringing. When
How to make your corporate. working from home, it is more convenient for colleagues in the office if the desk phone does not constantly ring when a call is received. Parallel ringing should not only be limited to apps and soft clients, but should also ring for “any” phone number. This is the only way to ensure that you can be reached at any time as desired – so that no call is lost.
Flexible telephony solution instead of multiple cell phones
How to make your corporate. The use of multiple cell phones to separate business calls from private calls is outdated. It is only necessary in special cases. To set up parallel ringing easily and flexibly, you only need one cell phone.
How to make your corporate. It’s very simple: the choice of dialer (app used for dialing) decides whether the call is private or for the company. The phone numbers sent are of course different here. Modern, flexible telephony solutions allow the use of appropriate service numbers.
Tabletop devices are no longer necessary
In the past, it was simply not possible to make phone calls without a desk phone. This changed dramatically with the introduction of
. Modern telephony solutions no longer require telephones. They support so-called “soft clients” on both mobile phones and PCs .
In addition, web clients can be used that only they have a huge database of mockup files require a current browser, regardless of the operating system or hardware used (PC, Mac, mobile phone, Chromebook, etc.).
Even with VoIP telephony, it is of course possible to use SIP-enabled desk phones if necessary. This is particularly useful as an “emergency phone” for call transfers: In this area, the failure of the PC or cell phone must not lead to any interruptions in accessibility.
Business telephony solutions for the home office
The requirements for making calls in hybrid working settings described above probably make many business telephone systems look outdated. This leads to the next question: What solutions are there that fully support hybrid working? Two solutions in particular are recommended here: Microsoft Teams telephony or an IP-based telephony solution from the cloud.
Extend Microsoft Teams with the telephony function (mobile and landline)
The popular collaboration tool Microsoft Teams is already used in many companies for internal communication. It therefore makes sense to also use australia data Teams for external communication , i.e. telephony into the public telephone network.
Ideally, this telephony extension for MS Teams should be possible without additional hardware (SBC) on site. The advantage: With the add-on , there is no longer a media disruption between Teams when making calls to landlines or mobile networks. And: The Microsoft Teams client is available for PCs, mobile devices and as a pure web client. Consequently, Teams can be used at any time and on any device.
For telephony in MS Teams, Microsoft-certified desktop phones are available, which can be used additionally if required. Good telephony solutions also offer the possibility of providing functions that Teams does not offer. These include, for example, analog interfaces for gate intercoms, barrier systems or the often-declared-dead fax.