6 key learnings from. When was founded in 2001 as atms, the mission was very clear: the start-up was to establish itself as an alternative provider of in the then monopolistic telecom market. More attractive offers, a better price-performance ratio and top customer service were well received by business customers from a wide range of industries. After just eight months, the young company was able to report positive results.
What happened next is now company history. Here are the most important milestones for you to read:
Of course, yuutel’s corporate mission has changed in two decades. Especially in dynamic industries, companies have to take into account changes in customer needs, the market and technological developments.
The telecommunications industry is currently undergoing a transformation towards infrastructure-free offerings for business telephony20 years of yuutel! It’s high time to give the yuutel team a voice.
Over the course of two decades we have gained a lot of experience and learned a lot. I would like to share some of the most important insights with you here.
Lesson #1: Welcome change.
Customer needs are changing rapidly, as are technologies. Anyone who is not prepared to keep up with the ongoing changes has already lost. yuutel has always namibia phone number library managed to back the “right horse”. A prime example of this is its entry into the booming business messaging business in 2003 – and its sale 16 years later.
In addition to an entrepreneurial vision, this also requires a good dose of courage to welcome far-reaching changes – company structure, product portfolio, strategic direction.
“Constant change is needed in a successful company! The yuutel team has proven over the past 20 years that we have the courage to do this.”
Markus Buchner – Managing Director of yuutel
Changes do not always happen voluntarily and can really put companies to the test. The global business world had to learn this the hard way in the Corona year. The pandemic did not leave yuutel unscathed either, but more on that in a moment.
Learning No. 2: Always put the customer first.
Let’s be honest: the customer is not always right and will not always be satisfied with us as entrepreneurs. Nevertheless, companies must always focus on their customers and their needs, expectations and wishes .
But why all this effort? One thing is clear: customers benefit from more suitable solutions and better offers . This makes them, on average, happier and more loyal.
In practice, this focus on the customer is neither management does not just comprise storage easy nor quick to achieve. The corporate culture at yuutel gives the entire team the time it needs to make such customer focus feasible and tangible.
This means for our daily work: We put ourselves in the customer’s boat to take the pressure off them when rowing. We take so that our customers can run their business as easily and successfully as possible .
We reliably ensure that telephony functions 100% flawlessly as part of the customer journey . Instead of spending a lot of staff, time and money on telephony themselves, you can concentrate on your core business.
Learning #3: Outstanding customer service strengthens long-term customer relationships.
The moment when a new customer project is won is undoubtedly a great one! Even after 20 years, it is always something special to have customers entrust the technical handling of their telephony to you. But it is even better when these new customers remain loyal to the company for years to come.
Most important building block for high customer loyalty, in addition to a consistently positive customer experience, is the quality of customer service . At yuutel, customers are personally looked after by experts from the first contact through to billing.
This commitment has paid off in many ways: yuutel has been conducting an independent customer satisfaction survey every year since 2005. For just as long, our customers have given us an thank you very much for that!
Yuutel has a long-term, trusting partnership with numerous customers, including. Of course, working with companies of all sizes is very important to us – many a personal friendship has been born from such good customer relationships!
Learning #4: Offer products that customers really need.
The mission of a good product: to solve customers’ problems – with as little effort and as little time as possible. Nobody needs solutions that do not meet their needs. Order takes less than two minutes , and setting up the number takes a maximum of three working days.
Another practical example: Being able to make phone calls at home as if you were in the office . What has been apparent in the concept of the or years suddenly became reality with the onset of the corona pandemic: Employees move to home offices, and company telephony suddenly had to work regardless of location. A makes it possible to remain reachable by customers and partners even when working from home using the usual landline and service number . We can also integrate cloud telephony into existing systems, such as Microsoft Teams. Since 2020, the has made it possible to make incoming and outgoing calls directly in the Teams client.
“Even establishe companies have realise in the face of the Corona crisis that telephony must be flexible and portable.”
Learning #5: Look at your team.
A company is only as successful as its employees. We at yuutel have understood this and have been looking after our team with numerous benefits since australia data day one . This is reflecte in an average length of service of a whopping 9 years.
Many thanks to the entire team for the consistently great performances!
Solutions Consultant Christian Rupitsch and Sales Assistant Irene Lehner celebrate their 10th and 20th company anniversaries at yuutel in 2021.
Learning #6: Use a clearly legible company logo.
Admittedly, we have only been thinking about this point for a few years. This example shows that it pays off to be critical of yourself, even after years. 20 years of yuutel – we say “thank you”! At this point I would like to thank our customers and partners! Thank you for the trust you have place in yuutel and the great cooperation!